Shipping & Delivery Policy
Last updated: July 24, 2026
This Shipping & Delivery Policy explains how Apex Meridian Group LLC (“Apex Meridian Group”, “we”, “us”) processes, ships, and delivers retail orders placed through our online store at apexmeridiangroup.us. It forms part of our Terms of Service and should be read together with our Refund & Return Policy and Payment Policy. By placing an order with us, you agree to the terms below.
Order Processing
We process and dispatch orders within 1–2 business days of payment confirmation. Our daily order cut-off is 6:00 PM Eastern Time (ET), Monday through Friday; orders placed after the cut-off, on a weekend, or on a United States federal holiday begin processing on the next business day. You will receive an order confirmation by email when your order is placed, and a second email with shipment and tracking details when it is dispatched. During high-volume periods, processing may occasionally take longer, and we will notify you by email if a meaningful delay affects your order.
Shipping Area
We currently ship to addresses within the United States (domestic shipping only). We do not offer international shipping at this time. If that changes, we will update this policy and publish the applicable destinations, rates, and delivery estimates before offering international options at checkout.
Shipping Rates and Methods
Standard US shipping is free on every order — no minimum order value, no hidden fees, and nothing extra to select: free shipping is applied automatically at checkout before you complete payment. Product prices are exclusive of sales tax; any applicable sales tax is calculated and shown at checkout before you pay, so you always see the full cost of your order, in US dollars (USD), before you are charged. We ship using established national carriers such as USPS, UPS, and FedEx, and we select the carrier and service level best suited to your order. For details on how payments are handled, see our Payment Policy.
Delivery Estimates
Once dispatched, orders typically arrive at US domestic addresses within 7–12 business days. Delivery estimates are exactly that — estimates, not guarantees. Actual delivery times depend on the carrier, your location, weather, and seasonal volume, and carrier delays are more common during peak periods such as the year-end holiday season. If your order is significantly delayed, contact us and we will help locate it (see “Lost, Delayed, or Damaged Packages” below).
Order Tracking
Every order ships with tracking. When your order is dispatched, we will email you a tracking number and link so you can follow your shipment. Please allow 24–48 hours after the dispatch email for the carrier’s tracking system to activate and begin showing scan events. If your tracking link has not updated after 48 hours, email us and we will look into it.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your street address, unit or apartment number, city, state, and ZIP code before submitting your order. If you notice an error, email us at contact@apexmeridiangroup.us promptly — ideally within a few hours of placing the order. We can usually correct an address before dispatch, but once a package has been handed to the carrier we are unable to reroute it.
If a package is returned to us as undeliverable because of an incorrect or incomplete address provided by the customer, we will contact you to arrange either a full refund of your order (because standard shipping is free, there is no shipping charge to deduct) or reshipment to a corrected address. Refunds are issued to your original payment method as described in our Refund & Return Policy.
Lost, Delayed, or Damaged Packages
If your package appears lost, is significantly delayed, or arrives damaged, contact us at contact@apexmeridiangroup.us within a reasonable time of noticing the issue — ideally within a few days of the expected delivery date or of receiving a damaged item. We respond to support emails within 1–2 business days and will work with the carrier on your behalf, including opening a trace or claim where appropriate.
- Damaged or defective items are handled under our Refund & Return Policy — please report them within the 7-day return window from delivery. We cover the return shipping and the cost of replacements or refunds for items that arrive damaged or defective. Photos of the item and packaging help us resolve carrier claims quickly.
- Lost packages: if the carrier confirms a package is lost, we will offer a replacement or a full refund.
- Marked delivered but not received: please check with household members, neighbors, and your local carrier facility first; if the package still cannot be located, contact us and we will assist with a carrier investigation.
Risk of Loss
All products purchased from us are shipped under a shipment contract, which means risk of loss and title pass to you when we deliver the package to the carrier. That said, we know shipping problems are frustrating, and we will always assist in good faith with carrier claims, traces, and replacements as described above — you will not be left to deal with the carrier alone.
Related Policies
Returns and refunds, including our 7-day return window from delivery and refunds issued within 7 days of receiving the returned item (including any sales tax paid), are governed by our Refund & Return Policy. Cancelling an order before dispatch is covered in our Cancellation Policy, and billing disputes (which must be raised within 60 days of the charge date) are described in our Payment Policy. For how we handle your personal information, including shipping details, see our Privacy Policy.
Contact Us
Questions about shipping or an existing order? Email is our only support channel, and we respond within 1–2 business days.
- Apex Meridian Group LLC
- Email: contact@apexmeridiangroup.us
- Mailing address: 2108 N ST #17050, Sacramento, CA 95816, United States
- Business hours: Monday – Friday, 8:30 AM – 4:30 PM PT