Refund & Return Policy

Last updated: July 24, 2026

At Apex Meridian Group LLC (“Apex Meridian Group,” “we,” “us”), we want you to be completely satisfied with every purchase. This Refund & Return Policy explains how returns, refunds, and replacements work for retail products ordered through apexmeridiangroup.us, and how refunds are handled for our digital marketing and advertising services. Apex Meridian Group operates online retail storefronts under their own brand names; each storefront publishes its own store policies, which govern purchases from that store, and the policies on this site set the group-wide standard our storefronts follow. All amounts are stated and refunded in USD, and this policy is governed by the laws of the State of California. For details on how we accept and process payments, please see our Payment Policy.

Returns for Retail Products

You may return most retail products within 7 days from the date of delivery. This applies to both defective items and change-of-mind returns — you do not need a special reason to send an item back. Returns are free: we provide a prepaid return label, we cover the return shipping, and there are no restocking fees. To be eligible for a return, your item must be:

• Unused and unworn, in the same condition in which you received it;
• In its original, undamaged packaging, with all tags, protective stickers, manuals, and accessories still attached and included; and
• Accompanied by proof of purchase, such as your order number or receipt.

For hygiene reasons, hygiene-sensitive items that show signs of wear or use cannot be accepted. Returns requested after the 7-day window, or items that do not meet the conditions above, may be declined or approved only for a partial refund at our discretion.

How to Start a Return

To begin a return, email us at contact@apexmeridiangroup.us with your order number and a brief description of the reason for the return. Our team responds within 1–2 business days with step-by-step return instructions. Please do not send items back before contacting us, as unauthorized returns may delay or prevent your refund.

Return shipping is free. A prepaid return label is included in your package; if the label is missing or misplaced, simply ask and we will email you a new one. There are no restocking fees or other deductions from your refund.

Refund Processing

Once your return arrives at our facility, we inspect the item to confirm it meets the conditions described above. After the inspection is approved, we issue your refund within 7 days of receiving the returned item, to your original payment method, including any sales tax you paid. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Because standard shipping is free on every order (see our Shipping Policy), there are no original shipping charges to deduct from your refund. If you have not received an approved refund after 10 business days, contact us and we will investigate promptly.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards;
• Clearance and final-sale items, which are clearly marked as such at the time of purchase; and
• Digital goods and downloadable products once they have been delivered or downloaded.

Refunds for Marketing & Advertising Services

Because our digital marketing and advertising services involve third-party platforms and work performed over time, the following rules apply:

• Third-party ad spend: Advertising budgets that have already been disbursed to third-party platforms (such as search engines or social networks) are non-refundable, because those funds are held by the platform rather than by us.
• Prepaid retainers: If you cancel a service engagement in accordance with our Cancellation & Billing Dispute Policy, which requires 30 days’ written notice, any unused prepaid retainer amounts are refunded to you on a pro-rata basis.
• Completed work and deposits: Fees for work that has been completed, and deposits for work that has already commenced, are non-refundable.

Exchanges

We do not offer exchanges. If you would like a different item, size, or style, simply return your original purchase for a full refund within the 7-day window and place a new order for the item you want. Since returns are free and refunds include any sales tax paid, this costs you nothing extra.

If your item arrives faulty or damaged, or if we shipped the wrong item, contact us within 7 days of delivery at contact@apexmeridiangroup.us with your order number and, if possible, photos of the issue. You may then choose between a free replacement or a full refund, including any return shipping costs — whichever you prefer. If a replacement is no longer available, we will issue a full refund.

Chargebacks

If you believe a charge from us is incorrect, please contact us first before filing a chargeback with your bank or card issuer. Most billing issues are resolved within 1–2 business days, which is almost always faster than a formal dispute. Billing disputes may be raised within 60 days from the charge date, as explained in our Cancellation & Billing Dispute Policy. For information about how we handle your personal and payment information, please review our Privacy Policy.

Contact Us

If you have any questions about this Refund & Return Policy, or need help with a return or refund, please get in touch. We respond to all inquiries within 1–2 business days.

• Apex Meridian Group LLC
• 2108 N ST #17050, Sacramento, CA 95816, United States
• Email: contact@apexmeridiangroup.us
• Business hours: Monday – Friday, 8:30 AM – 4:30 PM PT