Last updated: July 24, 2026
This Cancellation & Billing Dispute Policy explains how to cancel a retail order, service engagement, or recurring subscription with Apex Meridian Group LLC (“Apex Meridian Group,” “we,” “us”), and how we review and resolve billing disputes. It applies to purchases made through apexmeridiangroup.us and to the digital marketing and online advertising services we provide. Please read this page together with our Refund & Return Policy and Payment Policy, which govern how refunds and charges are handled.
Cancelling a Retail Order
You may cancel a retail product order free of charge at any time before it is dispatched. Orders are processed within 1–2 business days, so if you wish to cancel, please contact us as quickly as possible after placing your order. To cancel, email us at contact@apexmeridiangroup.us with your order number and a brief note that you wish to cancel. If we receive your request before dispatch, we will cancel the order and promptly refund the full amount to your original payment method.
Once an order has been dispatched, it can no longer be cancelled. Instead, you may return the item under our Refund & Return Policy, which accepts eligible returns within 7 days of delivery. Refunds for returned items are issued to your original payment method within 7 days of our receiving the returned item.
Cancelling a Service Engagement
Either party may cancel an ongoing service engagement — such as digital marketing, advertising management, or related professional services — by giving 30 days’ written notice. Notice sent by email counts as written notice: you may send yours to contact@apexmeridiangroup.us, and we will send ours to the email address on your account.
All work performed through the effective cancellation date remains billable at the rates set out in your service agreement. We will issue a final invoice for any outstanding fees, payable under the terms of our Payment Policy. Any unused prepaid amounts are handled as described in our Refund & Return Policy.
Recurring Retainers and Subscriptions
For recurring retainers and subscription services, cancellation takes effect at the end of the current billing cycle. You will keep access to the service, and we will continue performing agreed work, through the last day of that cycle. To avoid being charged for the next cycle, please send your cancellation request before your renewal date.
We do not issue partial-month or mid-cycle refunds. The only exception is unused prepaid amounts, which are refundable as described in our Refund & Return Policy.
Cancellations by Apex Meridian Group
We may suspend or cancel an order, service engagement, or subscription, with notice sent to the email address on your account, if:
- your account has an unpaid balance past its due date (non-payment);
- you materially violate this policy, your service agreement, or our other published policies; or
- we reasonably suspect fraud, unauthorized payment activity, or misuse of our services.
Where the issue can be corrected — for example, a missed payment — we will normally give you an opportunity to resolve it before cancellation becomes final. If we cancel for reasons other than those listed above, any unused prepaid amounts will be refunded under our Refund & Return Policy.
Billing Disputes
If you believe a charge from us is incorrect, please raise the dispute within 60 days from the charge date. Email contact@apexmeridiangroup.us and include:
- the date and amount of the charge;
- your order number or invoice number, if available;
- the payment method used; and
- a short description of why you believe the charge is incorrect.
We will acknowledge your dispute within 1–2 business days and aim to resolve it within 10 business days. If we find that a charge was made in error, we will promptly issue a correction or refund to your original payment method. Information you share during a dispute review is handled in accordance with our Privacy Policy.
We ask that you work with us in good faith to resolve any billing concern before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved faster through our support team, and a chargeback filed while a dispute is still under review may delay your resolution.
Governing Law
This policy is governed by the laws of the State of California, without regard to its conflict-of-law rules. Disputes relating to services are handled as set out in your service agreement; all other disputes are handled under applicable California and United States law. All amounts referenced on this site are in US dollars (USD).
Contact Us
If you have questions about cancellations or a charge on your account, we are glad to help. Our team responds within 1–2 business days during business hours, Monday – Friday, 8:30 AM – 4:30 PM PT.
Apex Meridian Group LLC
- Email: contact@apexmeridiangroup.us
- Mailing address: 2108 N ST #17050, Sacramento, CA 95816, United States